1. Introduction Zepzen Technologies Private Limited (“Snapit,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Snapit mobile applications and related services.
2. Information We Collect We collect the following categories of information:
- Personal Information Name, phone number, email address, delivery address, Payment information is processed securely through authorized third-party payment providers. Snapit does not store complete debit or credit card information on its servers.
- Usage & Order Data Order history, products viewed, preferences, app interactions, search queries.
- Device & Technical Data IP address, device ID, device model, OS version, browser type, app version, crash logs, timestamps.
- Location Data
- Snapit Customer App: Precise location (when you grant permission) to show nearby stores, calculate delivery distance, and complete accurate delivery.
- Snapit Retail Partner App: Precise location to verify store location, calculate delivery estimates, and authenticate operations.
- Snapit Delivery Partner App: Precise location is collected while you are online and available for deliveries, including in the background where permitted by your device settings, to receive delivery and pikcup requests, provide real-time tracking, optimize routes, calculate ETAs, and complete deliveries. Location collection stops when you go offline.
- Background Location: The Snapit Delivery Partner App may access your location while the app is running in the background only when you are online and available for deliveries. This enables real-time delivery tracking, navigation support, ETA updates, and order management. The app does not continue collecting location for delivery purposes after you go offline.
3. How We Use Your Information
- Process and fulfill orders
- Manage accounts and provide customer support
- Personalize recommendations and app experience
- Send transactional communications and (with consent) marketing offers
- Detect and prevent fraud, abuse, and security incidents
- Analyze usage to improve services and performance
- Comply with legal obligations
4. Sharing of Information We share data only as necessary:
- With Snapit delivery partners, payment processors, cloud providers, and analytics vendors (under strict confidentiality agreements)
- To comply with court orders, government requests, or applicable law
- In connection with mergers, acquisitions, or sale of assets (with notice where required)
5. Data Security We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially reasonable security measures, no method of electronic storage or transmission is completely secure.
6. Your Rights & Choices
- Access, update, or correct your data via app settings or by contacting us
- Request deletion of your account/data (subject to legal retention requirements)
- Withdraw marketing consent or location permissions via app settings
- Opt out of certain data processing where applicable
To exercise rights, email [email protected] or [email protected].
7. Data Retention We retain personal data only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. After that, data is deleted or anonymized.
8. Cookies & Similar Technologies We use cookies, SDKs, and tracking technologies for analytics, functionality, and personalization. You may manage preferences in your device/browser settings.
9. Children’s Privacy Our services are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect data from children.
10. International Transfers Data may be transferred to and processed in India and other countries where our service providers operate. We ensure appropriate safeguards are in place.
11. Changes to This Policy We may update this policy. Material changes will be notified via the app, email, or in-app notice. Continued use constitutes acceptance.
12. Grievance Officer For complaints under the Information Technology Act, 2000: Grievance Officer: [email protected]
13. Contact Us Email: [email protected]
Last updated: 24 July 2026